Support
Stuck on a station, lost progress or found a bug? We're happy to help.
✉️ Email support@playlocoloco.com
Please tell us your phone model, the game version (Settings, bottom of the page) and what happened. Children: please ask a grown-up to email for you. We usually reply within 3 working days.
Frequently asked questions
My progress has gone / I changed phone
Progress is saved on your device. Before changing phone, use Settings › Save code to copy a code, then enter it on the new phone. Cloud save with Google Play Games and iCloud is coming with the store release.
I bought something and it isn't there
Open Settings › Restore purchases while signed in to the same Google Play or Apple account. Still missing? Email us with the date and the item name (never send card details).
I want a refund
Purchases are handled by Google Play or Apple. Google Play: play.google.com › Order history › Request a refund. Apple: reportaproblem.apple.com.
Payment and refund questions go to Google Play or Apple, who handle them: Google Play refunds · Google Play Help (Contact us) · Apple: Report a Problem · Apple Billing Support.
How do I stop purchases on my child's device?
Settings › Parental controls › Turn off purchases. Every purchase also needs a grown-up maths answer.
How do I delete my data?
Settings › Delete my data (grown-up check) wipes everything on the device. To remove a newsletter sign-up or leaderboard name, email us too.
The game runs slowly
Turn on Settings › Low graphics (older phones).
Words are too small
Settings › Text size has Large and Extra large.